Shipping & Returns

All products are shipped as soon as possible subject to credit clearance and availability of stock. We use real-time stock control so if you have placed an order, we almost always have it available to ship.

We use a number of different carriers depending on where you are and how fast you would like your products delivered. Alternative carriers may be used from time-to-time.

We can arrange delivery by air courier service using (for example) Fed Ex or TNT. This is charged at cost, which can be advised prior to shipping. If you are interested in this service please email our customer service team PRIOR to placing your order.

Same Day Dispatch
Pure Spa aims to have at least 95% of items in stock at all times. Some of our really popular products are harder to keep on the shelves, but these are delivered to us on a constant basis to get you what you want fast. If all of your items are in stock, your order will be processed and dispatched the same working day.